Privacy policy

This policy explains what information Jachi Health ("Jachi," "we," "us") collects through jachihealth.com, how we use it and the choices you have. Jachi isn't open for care yet. When we launch, the care you receive will also be covered by a HIPAA Notice of Privacy Practices, which you'll get before your first visit.

What we collect

Information you give us

• Early access sign-ups: your first name, email address, state, the services you're interested in, the language of the page you used, and your agreement to receive launch emails.
• Support tickets: your name, email address, topic and message and, if you choose, a copy of your conversation with our AI assistant.
• Help chat messages: what you type to our AI assistant.
• Emails you send us.

Information that stays in your browser

The care finder, condition search and weight care check run entirely in your browser. What you enter there, including your height, weight and health answers, is never sent to us or saved.

Information collected automatically

Like most websites, our hosting provider records basic technical information when you visit, such as your IP address, browser type, the pages you request and when. It's used to deliver the site, keep it secure and prevent abuse, for example by limiting how many chat messages one visitor can send in a minute. This site doesn't use cookies, analytics or advertising trackers, and it loads nothing from other companies' servers.

How we use it

• To email you about Jachi's launch and the services you chose.
• To answer your questions and support tickets.
• To write replies in the help chat.
• To keep the site secure, prevent abuse and fix problems.
• To understand interest in our services by state and language, so we know where and how to launch.

We don't use your information for advertising, and we don't sell it.

Who we share it with

We share information only with companies that help us run the site, and only for that purpose:

• Netlify hosts the website, stores sign-ups and tickets, and runs the help chat's server code.
• Anthropic provides the AI that writes help chat replies. Your chat messages are sent to Anthropic, through Netlify, to generate each reply.
• Our email provider hosts our support inbox, where tickets and your emails arrive.

We may also disclose information if the law requires it, to protect someone's safety, or as part of a merger or sale of our business, in which case this policy would continue to apply. We don't sell personal information or share it for targeted advertising.

Health information

Please don't send health details through the chat, tickets or email. They aren't meant for medical questions. When Jachi opens and you become a patient, your health information will be protected under HIPAA and handled as described in the Notice of Privacy Practices you'll receive then.

How long we keep it

• Early access sign-ups: until you unsubscribe or ask us to delete them, or once we've opened in your state and you no longer want our emails.
• Support tickets: as long as we need to answer you and keep a record of our support, then we delete them.
• Chat messages: we don't save chats. If you include your chat in a ticket, it's kept with the ticket.
• Technical logs: kept by our hosting provider for a limited time under its own policies.

Your choices and rights

You can unsubscribe from our emails at any time with the link in any email or by emailing us. You can also ask us to tell you what personal information we have about you, or to correct or delete it, by emailing support@jachihealth.com. We'll respond within 45 days, and we won't treat you differently for asking. If we can't do what you ask, we'll explain why, and you can appeal by replying to our answer.

Depending on where you live, state laws such as the Texas Data Privacy and Security Act may give you these rights. We honor these requests no matter where you live. Because we don't track visitors across websites or sell personal information, browser signals like Global Privacy Control have nothing to switch off here, but we respect them.

Children

Jachi is for adults 18 and older. We don't knowingly collect information from anyone under 18. If you believe someone under 18 has given us information, email us and we'll delete it.

Security

Every page is encrypted with HTTPS, only the people who need sign-ups and tickets to do their work can see them, and we use providers that protect data with industry-standard safeguards. No system is perfectly secure, so please don't send health or financial details through the site or by email.

Changes to this policy

If we change this policy, we'll update the date at the top. If the changes are significant, we'll let people on our email list know.

Contact us

Questions about privacy? Email support@jachihealth.com.